DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 38 regionally based collection and delivery depots, and a state of the art central sorting hub in Athlone, Co. Westmeath.

We are currently recruiting for a Health & Safety Officer to join the team at DPD in our state of the art central sorting hub in Athlone, Co. Westmeath. 
This position will be based at our Athlone facility and will be responsible for Health and Safety across the day and night operation.

Responsibilities include: 

• To maintain an acceptably high standard of health and safety in the warehouse, offices and on all sites
• Carry out regular site safety audits, risk assessments and document the findings for management and implement necessary corrective actions.
• Develop & Maintain a DPD in-house Safety Training Program
• Carry out accident investigations.
• To collate and maintain any data, records or other information required for health and safety within DPD.
• To facilitate the implementation, monitoring and review of the Companies health and Safety policies and assist with the implementation of new company safety procedures
• Advise management on health and safety laws, regulations and directives which affect the company and its employees

Requirements :

• Ideal candidates will be diploma/degree qualified in Health & Safety with experience in warehousing  and distribution environment.
• Familiarity with regulatory compliance procedures, publications and an ability to interpret relevant legislation
• High level of communication skills, including written, oral and presentation skills.
• High level of proficiency in the application of Microsoft office suite, especially Excel
  and Powerpoint.
• Ambitious self-starter with the confidence and drive to take ownership of cross functional processes
• Experience in maintaining ISO standards would be an advantage.

​Be:

• Fluent in English
• Flexibility with regard to working hours
• Positive, energetic and focused, with good organisational ability
• Experienced in working autonomously and within teams in fast-paced environment
• Committed to deliver value and new initiatives to the business
• Committed to one’s own personal and professional development

Application Process :

Please forward curriculum vitae and covering letter to E: careers@dpd.ie before Friday 27th October 2017 quoting "Health & Safety" in the subject line of your email

DPD Ireland’s Customer Services team provides support to over eight thousand active customers, tens of thousands of parcel recipients and internal customers which include our depots and other DPD departments.

The role of the customer services representative is to build strong relationships with our customer-base, to proactively manage the customers’ expectations and to resolve an emerging problems quickly, accurately and efficiently.

This is an extremely fast-paced environment and operates across several communications channels including telephone, chat, email and social media.

Responsibilities include: 

• Effective management of large volumes of incoming and outgoing contacts

• Identification of customers' needs, assessing problems and finding swift resolution

• Building of strong relationships, developing trust through open and interactive communication
  

• Provision of accurate, valid and complete information, recording detail using the department tools provided
  

• Handling complaints, providing appropriate solutions and options efficiently and following up to ensure resolution
  

• Following the Customer Services and Quality procedures, guidelines and policies
  

• Taking the extra mile to engage customers
  

Requirements :

• Minimum of two years’ experience in a fast-paced, customer-focused area

• Ability to integrate easily into a dynamic, multi-skilled environment
  

• Evidence of attention to detail and accuracy
  

• Enthusiastic and self-motivated
  

• Ability to work both individually and as part of a team
  

• Experience dealing with difficult customer interactions, reflecting strong communication skills
  

• Excellent communication skills both verbal and written
  

• Strong competency in Windows based programmes, most notably Excel are required.
  

• A Third Level qualification in a relevant discipline would be an advantage.
  

Application Process :

Please forward cover letter and curriculum vitae via email to Daniel Sweeney, Customer Services Manager (Email:daniel.sweeney@dpd.ie).