Enter Title

Work for the leading provider of standard and express parcel services in Ireland! DPD Ireland operates day in day out on behalf of thousands of satisfied customers. We are part of the international DPD network and are also experts in our own domestic market.

 

Current vacancies:


 

Expandable Teaser

Customer Services Supervisor (12 Month Contract)

 

DPD Ireland’s Customer Services team provides support to over eight thousand active customers, tens of thousands of parcel recipients and internal customers which include our depots and other departments.

The role of the supervisor is to coordinate the activities of a team of customer service representatives whose responsibility it is to provide first class customer service to the DPD customer base. The supervisor will maintain, enhance, organise and evaluate service in order to proactively manage the customers’ expectations and to resolve all emerging problems quickly, accurately and efficiently.

This is an extremely fast-paced environment and operates across several communications channels including telephone, chat, email and social media.


Role Responsibility :

  • Effective management of large volumes of incoming and outgoing contacts
  • Delivery on the key performance metrics and strategic objectives
  • Team management, including mentoring and coaching
  • Management of roster to support customer contacts through phone, email, chat and social media
  • Employee performance, appraisal and review
  • Facilitating open communication and building a motivated, competent and results focused team
  • Facilitating customer complaints through investigation, trouble shooting and driving solutions
  • Management of compliance to the company quality and safety systems
  • Participation in projects to improve quality, costs, eliminate waste and improve working methods
  • Completion special projects and assignments as requested 

 

Required :

  • Minimum 3 years’ proven experience as a contact centre supervisor or similar supervisory position Experience working within a high call volume contact centre environment
  • Experience in call routing and monitoring of telephone and communications platform KPI metrics
  • Ability to work under pressure
  • Excellent organisational, communication and leadership skills
  • Excellent communication skills both verbal and written
  • Strong competency and knowledge of MS Office
  • Primary diploma\degree in people management or similar.

Application Process :

  • Please forward cover letter and curriculum vitae via email to Daniel Sweeney, Customer Services Manager (Email:daniel.sweeney@dpd.ie).
  • Closing date for receipt of applications:  Friday, 25th August 2017


     


 

Expandable Teaser

Social Media Specialist

 

DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 38 regionally based collection and delivery depots, and a state of the art central sorting hub in Athlone, Co. Westmeath.


We are currently recruiting a Social Media Specialist reporting to the Head of Customer Services, Quality and Marketing. The purpose of this role is to attract and interact with virtual communities and social network users. We wish to utilise social engagement as a mechanism to build relationships and drive new business. The position will be based at our Athlone facility.



Role Responsibility :

  • Creating and executing a social media strategy by conducting competitive research in order to determine correct platforms on which to engage
  • Benchmarking DPD against our competitors but also against how our customers are engaging
  • Setting up new pages where appropriate, and optimising existing pages on all relevant platforms, in order to improve visibility and engagement
  • Generating, publishing and sharing daily content ensuring that all content has been proofed and represents the DPD brand effectively
  • Collaborating with Customer Services, Sales and other departments to ensure that the company’s online reputation is maintained and to generate relevant content
  • Providing reporting on all platforms across relevant metrics, identifying areas of success and areas for improvement
  • Creating or developing online graphics that are visually engaging, follow best practices and ensuring that all collateral used reinforces the brand and provides consistent “look and feel”
  • Encouraging colleagues to generate content and share by creating a “best-practice” guide in which you take the role of moderator and monitor

Qualifications & Experience Required :

To be considered you will need to :

  • Have a Bachelor’s Degree in Marketing or related discipline
  • Have demonstrable social networking experience and strong knowledge of social analytics
  • Have strong writing, editing and presentations skills.
  • Have excellent communication skills
  • Have broad knowledge of social media platforms and excellent understanding of content
  • Have strong understanding of design, digital marketing and consumer trends

Be:

  • Fluent in English
  • Positive, energetic and focused, with good organisational ability
  • Creative and passionate about developing engaging content
  • Experienced in working autonomously and within teams in fast-paced environment
  • Committed to deliver value and new initiatives to the business
  • Committed to one’s own personal and professional development

Please forward curriculum vitae and covering letter to E: maeve.dwyer@dpd.ie before Wednesday 16th August 2017 quoting “Social Media” in the subject line of your email.

 

Expandable Teaser

Regional Network Manager (Southern Region)

 

DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 38 regionally based collection and delivery depots and a state of the art central sorting hub in Athlone, Co. Westmeath.

We are currently recruiting a Regional Network Manager to join our team reporting directly to the Network Manager.

The Regional Network Manager will work in conjunction with our Network Members, assisting them in achieving depot objectives and ensuring that we provide a professional, high quality & cost effective service to our customers.

 

Role Responsibility :

  • Drive efficiency in all business processes, implementing and ensuring compliance to existing company systems and procedures.
  • Coach and mentor depot employees in understanding company processes and procedures including delivering amazing service.
  • Run, analyse and interpret data to produce professional reports, presenting results internally and externally.
  • Suggest new ways of working within current role and look for continuous improvement. 

The above is not an exhaustive list of responsibilities, thus the role may include additional tasks and activities.

Qualifications & Experience required :

  • Have a 3rd level qualification in a relevant discipline
  • Positive, energetic, proactive, result-driven and have a can do attitude in all set tasks
  • Capable of managing own time, priorities, and resources to achieve goals
  • Earns others trust and respect through consistent honesty and professionalism in all interactions
  • Excellent in both verbal and written communication skills
  • Proficient in the use of Microsoft Office (Excel and Powerpoint) 
  • Flexibility to travel extensively throughout the Network is essential 

Application Process :

  • Please apply via email with covering letter and curriculum vitae by Friday, 11th August 2017 to Fidelma Gately, Network Manager - E: fidelma.gately@dpd.ie
  • Please quote Regional Network Manager in the subject line of your email application. 


 

Expandable Teaser

PA to CEO

DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 38 regionally based collection and delivery depots and a state of the art central sorting hub in Athlone, Co. Westmeath.

We are currently recruiting for a PA (Personal Assistant) to the CEO based in our Head Office in Athlone.


Role Responsibility :

  • To be the first point of contact for general enquiries and where possible , to answer such queries
  • To provide a senior secretarial/administrative service to the CEO
  • Diary management, opening and responding to post, booking flights and accomodation and managing other day to day communincation
  • Liaising with external and multi-national contacts in regards to projects and meetings
  • Producing memos, letters, documents and minutes of meetings
  • To generate professional presentations using Keynote
  • Supporting other Directors in the absence of their PA's
  • Any other reasonable tasks as requested by the Directors

Candidate Requirements:

  • Have excellent communication and organisational skills
  • Be able to demonstrate excellent attention to detail and be able to manage a workload that varies significantly day to day
  • Have excellent secretarial and administrative skills and be used to operating at a senior level
  • Be able to use the Microsoft Office suite to an intermediate level as a minimum
  • Be highly proficient in the use of Keynote for preparing high quality, professional presentations

Please forward cover letter and curriculum vitae via email to hr@dpd.ie no later than Friday, 4th August 2017

 

Expandable Teaser

Customer Services Representative

Job Description 

DPD Ireland’s Customer Services team provides support to over eight thousand active customers, tens of thousands of parcel recipients and internal customers which include our depots and other DPD departments.

The role of the customer services representative is to build strong relationships with our customer-base, to proactively manage the customers’ expectations and to resolve an emerging problems quickly, accurately and efficiently.

This is an extremely fast-paced environment and operates across several communications channels including telephone, chat, email and social media.

Responsibilities include: 

  • Effective management of large volumes of incoming and outgoing contacts
  • Identification of customers' needs, assessing problems and finding swift resolution
  • Building of strong relationships, developing trust through open and interactive communication
  • Provision of accurate, valid and complete information, recording detail using the department tools provided
  • Handling complaints, providing appropriate solutions and options efficiently and following up to ensure resolution
  • Following the Customer Services and Quality procedures, guidelines and policies
  • Taking the extra mile to engage customers

Requirements :

  • Minimum of two years’ experience in a fast-paced, customer-focused area
  • Ability to integrate easily into a dynamic, multi-skilled environment
  • Evidence of attention to detail and accuracy
  • Enthusiastic and self-motivated
  • Ability to work both individually and as part of a team
  • Experience dealing with difficult customer interactions, reflecting strong communication skills
  • Excellent communication skills both verbal and written
  • Strong competency in Windows based programmes, most notably Excel are required.
  • A Third Level qualification in a relevant discipline would be an advantage.

Application Process :

Please forward cover letter and curriculum vitae via email to Daniel Sweeney, Customer Services Manager (Email:daniel.sweeney@dpd.ie).