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Work for the leading provider of standard and express parcel services in Ireland! DPD Ireland operates day in day out on behalf of thousands of satisfied customers. We are part of the international DPD network and are also experts in our own domestic market.

Current vacancies:

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DPD Ireland’s Customer Services team provides support to over eight thousand active customers, tens of thousands of parcel recipients and internal customers which include our depots and other departments.

The role of the supervisor is to coordinate the activities of a team of customer service representatives whose responsibility it is to provide first class customer service to the DPD customer base. The supervisor will maintain, enhance, organise and evaluate service in order to proactively manage the customers’ expectations and to resolve all emerging problems quickly, accurately and efficiently.

This is an extremely fast-paced environment and operates across several communications channels including telephone, chat, email and social media.

Role Responsibility :

Effective management of large volumes of incoming and outgoing contacts
Delivery on the key performance metrics and strategic objectives
Team management, including mentoring and coaching
Management of roster to support customer contacts through phone, email, chat and social media
Employee performance, appraisal and review
Facilitating open communication and building a motivated, competent and results focused team
Facilitating customer complaints through investigation, trouble shooting and driving solutions
Management of compliance to the company quality and safety systems
Participation in projects to improve quality, costs, eliminate waste and improve working methods
Completion special projects and assignments as requested

Required :

Minimum 3 years’ proven experience as a contact centre supervisor or similar supervisory position Experience working within a high call volume contact centre environment
Experience in call routing and monitoring of telephone and communications platform KPI metrics
Ability to work under pressure
Excellent organisational, communication and leadership skills
Excellent communication skills both verbal and written
Strong competency and knowledge of MS Office
Primary diploma\degree in people management or similar.

Application Process :

Please forward cover letter and curriculum vitae via email to Daniel Sweeney, Customer Services Manager (Email:daniel.sweeney@dpd.ie).
Closing date for receipt of applications: Friday, 25th August 2017

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DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 38 regionally based collection and delivery depots, and a state of the art central sorting hub in Athlone, Co. Westmeath.

We are currently recruiting a Social Media Specialist reporting to the Head of Customer Services, Quality and Marketing. The purpose of this role is to attract and interact with virtual communities and social network users. We wish to utilise social engagement as a mechanism to build relationships and drive new business. The position will be based at our Athlone facility.

Role Responsibility :

Creating and executing a social media strategy by conducting competitive research in order to determine correct platforms on which to engage
Benchmarking DPD against our competitors but also against how our customers are engaging
Setting up new pages where appropriate, and optimising existing pages on all relevant platforms, in order to improve visibility and engagement
Generating, publishing and sharing daily content ensuring that all content has been proofed and represents the DPD brand effectively
Collaborating with Customer Services, Sales and other departments to ensure that the company’s online reputation is maintained and to generate relevant content
Providing reporting on all platforms across relevant metrics, identifying areas of success and areas for improvement
Creating or developing online graphics that are visually engaging, follow best practices and ensuring that all collateral used reinforces the brand and provides consistent “look and feel”
Encouraging colleagues to generate content and share by creating a “best-practice” guide in which you take the role of moderator and monitor

Qualifications & Experience Required :

To be considered you will need to :

Have a Bachelor’s Degree in Marketing or related discipline
Have demonstrable social networking experience and strong knowledge of social analytics
Have strong writing, editing and presentations skills.
Have excellent communication skills
Have broad knowledge of social media platforms and excellent understanding of content
Have strong understanding of design, digital marketing and consumer trends

Be:

Fluent in English
Positive, energetic and focused, with good organisational ability
Creative and passionate about developing engaging content
Experienced in working autonomously and within teams in fast-paced environment
Committed to deliver value and new initiatives to the business
Committed to one’s own personal and professional development

Please forward curriculum vitae and covering letter to E: maeve.dwyer@dpd.ie before Wednesday 16th August 2017 quoting “Social Media” in the subject line of your email.

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DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 38 regionally based collection and delivery depots and a state of the art central sorting hub in Athlone, Co. Westmeath.

We are currently recruiting a Regional Network Manager to join our team reporting directly to the Network Manager.

The Regional Network Manager will work in conjunction with our Network Members, assisting them in achieving depot objectives and ensuring that we provide a professional, high quality & cost effective service to our customers.

Role Responsibility :

Drive efficiency in all business processes, implementing and ensuring compliance to existing company systems and procedures.
Coach and mentor depot employees in understanding company processes and procedures including delivering amazing service.
Run, analyse and interpret data to produce professional reports, presenting results internally and externally.
Suggest new ways of working within current role and look for continuous improvement.

The above is not an exhaustive list of responsibilities, thus the role may include additional tasks and activities.

Qualifications & Experience required :

Have a 3rd level qualification in a relevant discipline
Positive, energetic, proactive, result-driven and have a can do attitude in all set tasks
Capable of managing own time, priorities, and resources to achieve goals
Earns others trust and respect through consistent honesty and professionalism in all interactions
Excellent in both verbal and written communication skills
Proficient in the use of Microsoft Office (Excel and Powerpoint)
Flexibility to travel extensively throughout the Network is essential

Application Process :

Please apply via email with covering letter and curriculum vitae by Friday, 11^th August 2017 to Fidelma Gately, Network Manager - E: fidelma.gately@dpd.ie
Please quote Regional Network Manager in the subject line of your email application.

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DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 38 regionally based collection and delivery depots and a state of the art central sorting hub in Athlone, Co. Westmeath.

We are currently recruiting for a PA (Personal Assistant) to the CEO based in our Head Office in Athlone.

Role Responsibility :

To be the first point of contact for general enquiries and where possible , to answer such queries
To provide a senior secretarial/administrative service to the CEO
Diary management, opening and responding to post, booking flights and accomodation and managing other day to day communincation
Liaising with external and multi-national contacts in regards to projects and meetings
Producing memos, letters, documents and minutes of meetings
To generate professional presentations using Keynote
Supporting other Directors in the absence of their PA's
Any other reasonable tasks as requested by the Directors

Candidate Requirements:

Have excellent communication and organisational skills
Be able to demonstrate excellent attention to detail and be able to manage a workload that varies significantly day to day
Have excellent secretarial and administrative skills and be used to operating at a senior level
Be able to use the Microsoft Office suite to an intermediate level as a minimum
Be highly proficient in the use of Keynote for preparing high quality, professional presentations

Please forward cover letter and curriculum vitae via email to hr@dpd.ie no later than Friday, 4th August 2017

Expandable Teaser

Job Description

DPD Ireland’s Customer Services team provides support to over eight thousand active customers, tens of thousands of parcel recipients and internal customers which include our depots and other DPD departments.

The role of the customer services representative is to build strong relationships with our customer-base, to proactively manage the customers’ expectations and to resolve an emerging problems quickly, accurately and efficiently.

This is an extremely fast-paced environment and operates across several communications channels including telephone, chat, email and social media.

Responsibilities include:

Effective management of large volumes of incoming and outgoing contacts

Identification of customers' needs, assessing problems and finding swift resolution

Building of strong relationships, developing trust through open and interactive communication

Provision of accurate, valid and complete information, recording detail using the department tools provided

Handling complaints, providing appropriate solutions and options efficiently and following up to ensure resolution

Following the Customer Services and Quality procedures, guidelines and policies

Taking the extra mile to engage customers

Requirements :

Minimum of two years’ experience in a fast-paced, customer-focused area

Ability to integrate easily into a dynamic, multi-skilled environment

Evidence of attention to detail and accuracy

Enthusiastic and self-motivated

Ability to work both individually and as part of a team

Experience dealing with difficult customer interactions, reflecting strong communication skills

Excellent communication skills both verbal and written

Strong competency in Windows based programmes, most notably Excel are required.

A Third Level qualification in a relevant discipline would be an advantage.

Application Process :

Please forward cover letter and curriculum vitae via email to Daniel Sweeney, Customer Services Manager (Email:daniel.sweeney@dpd.ie).