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Work for the leading provider of standard and express parcel services in Ireland! DPD Ireland operates day in day out on behalf of thousands of satisfied customers. We are part of the international DPD network and are also experts in our own domestic market.

Current vacancies:

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Job Description

DPD Ireland’s Customer Services team provides support to over eight thousand active customers, tens of thousands of parcel recipients and internal customers which include our depots and other DPD departments.

The role of the customer services representative is to build strong relationships with our customer-base, to proactively manage the customers’ expectations and to resolve an emerging problems quickly, accurately and efficiently.

This is an extremely fast-paced environment and operates across several communications channels including telephone, chat, email and social media.

Responsibilities include:

Effective management of large volumes of incoming and outgoing contacts

Identification of customers' needs, assessing problems and finding swift resolution

Building of strong relationships, developing trust through open and interactive communication

Provision of accurate, valid and complete information, recording detail using the department tools provided

Handling complaints, providing appropriate solutions and options efficiently and following up to ensure resolution

Following the Customer Services and Quality procedures, guidelines and policies

Taking the extra mile to engage customers

Requirements :

Minimum of two years’ experience in a fast-paced, customer-focused area

Ability to integrate easily into a dynamic, multi-skilled environment

Evidence of attention to detail and accuracy

Enthusiastic and self-motivated

Ability to work both individually and as part of a team

Experience dealing with difficult customer interactions, reflecting strong communication skills

Excellent communication skills both verbal and written

Strong competency in Windows based programmes, most notably Excel are required.

A Third Level qualification in a relevant discipline would be an advantage.

Application Process :

Please forward cover letter and curriculum vitae via email to Daniel Sweeney, Customer Services Manager (Email:daniel.sweeney@dpd.ie).

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DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 38 regionally based collection and delivery depots and a state of the art central sorting hub in Athlone, Co. Westmeath.

We are currently recruiting a Supply Chain Coordinator to join the team at DPD in our state of the art central sorting hub in Athlone, Co. Westmeath.

The Supply Chain Coordinator is a key role within this growing and developing operation. The main focus of this role is to ensure that the Supply Chain operations are continually improving minimising operational cost and maximising operational quality and productivity.

The Supply Chain Coordinator will report directly to the Hub Operations Manager.

Role Responsibility :

To assist in the management of the Supply Chain operation to the satisfaction of the Company maintaining the required service levels within budgetary constraints and operational KPI targets.
Direct and motivate warehouse staff on meeting operational goals in an environment where customer satisfaction is critical and we constantly strive for continuous improvement.
Monitor and assess KPI’s and where appropriate implement timely corrective actions. Ability to solve problems in a fast moving environment. Working with the Supply Chain Supervisor to resolve day to day and long term issues.
Documenting and analysing the performance of Supply Chain processes, identifying risks, strengths, and weaknesses with the ability to create an efficient and effective operation aligned to the needs of the client.
People management responsibilities include, but are not limited to: coaching, skills development, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
Handle group dynamics, to include facilitating the different roles that people play, conflict resolution, interacting with people who have diverse views and styles.

Candidate Requirements:

Supervisory or management experience working in a warehouse environment, with extensive experience of realtime monitoring, reporting and detailed analysis of warehouse performance.
Previous experience of people-management and demonstrated ability in people motivation, organising and team building.
Flexibility with regard to working hours essential.
Ability to work independently, take initiative and meet critical deadlines.
Excellent written, verbal, analytical and communication skills.
Software skills, including use of Microsoft Office software and web-based applications.

Please forward c.v. and covering letter to: careers@dpd.ie

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DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 38 regionally based collection and delivery depots and a state of the art central sortation hub in Athlone, Co. Westmeath.

We are currently seeking a sales analyst/sales support person to join the team in Athlone, Co. Westmeath.

Job Description :

The successful candidate will be an integral part of the sales team. They will support the organisation by creating reports to satisfy the information needs of the sales department, dealing with customers and DPD depots by telephone and email, processing sales application forms and co-ordinating accounts procedures.

Sales Analyst

Generate, Review and Validate Reports
Depot Support
Customer Review Preparation

Sales Support

Deal with queries from both existing and potential customers
Update database
New account processing (support)
Support sales executive individual requests
Run daily reports
Any other sales support and administrative functions as relevant to role

Knowledge/ Skills & Experience Required

Excellent interpersonal and communication skills. Approachable and trustworthy.
Flexible - able to work in a dynamic, fast-paced environment.
Well organised with excellent attention to detail.
Can work discretely with sensitive and confidential information.
Strong IT skills are essential particularly with MS office (Word, Excel and Powerpoint).
Experience in Crystal Reports would be an advantage.

Remuneration

The salary offered for this permanent role will be based on the successful applicant’s experience and qualifications.

Closing Date

Please email CV and covering letter to careers@dpd.ie quote “Sales Analyst” in the subject line of email.

Closing date for receipt of application is 5pm on Thursday 25th May 2017

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DPD Ireland are currently looking for a highly motivated and passionate individual, with a strong interest in managing projects. The Project Manager will take on the management of key projects with the goal of delivering every project on time, within budget and within scope.

Key Responsibilities :

The Project Manager will:

Drive and lead project delivery.

Project manage from initial request through to post-event debrief – full project lifecycle.

Define scope in association with key stakeholders.

Define and own project plans, fully understand all project assumptions, dependencies and associated risks.

Understand and apply project management techniques, standards and guidelines.

Collaborate with project team resources to understand and estimate system testing efforts

Prepare and maintain accurate reporting

Knowledge/ Skills & Experience :

The Project Manager will:

Be a good team player with flexible attitude

Display the ability to plan and prioritise task activities

Be confident in their ability to work with minimal supervision

Have first class organisational and time management skills

Have a natural attention to detail

Suitable candidates must be good communicators and motivators

Must possess strong analytical and problem solving skills and have the ability to work on their own initiative

Although no specific IT qualifications are required, a competence in using Word & Excel would be essential.

Please forward c.v. and covering letter to:

Colin Kennedy, IT Manager, DPD Ireland

colin.kennedy@dpd.ie

Closing date for receipt of applications, by email:

5pm on Friday 10th February, 2017

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DPD Ireland is Ireland’s largest dedicated parcel carrier with 38 depots throughout the country. Operating in Ireland since 1986, we’re the logistics and delivery partner of many of Ireland’s top brands across all sectors. Innovation in delivery and quality of service drives our business. Are you interested in joining our team as a van operator in Dublin, Meath, Kildare or Monaghan?

The role involves:

Collection and delivery of goods

Adherence to DPD Ireland operational policies and procedures

Correct use of handheld scanner technology to track and capture collection and delivery information

Adherence to all employment policy, health and safety and legal regulations

Organisation of route and management of time schedule

Assuring optimum customer service is provided at all times

Loading and unloading of delivery vehicle.

Maintenance and cleanliness of delivery vehicle assuring suitability for purpose.

The successful candidate will:

Be enthusiastic and customer focused

Be of professional presentation

Have excellent organisational skills

Have excellent time-management skills

Hold a full, clean driving licence

Please forward C.V including your current location to drivers@dpd.ie