Enter Title

Work for the leading provider of standard and express parcel services in Ireland! DPD Ireland operates day in day out on behalf of thousands of satisfied customers. We are part of the international DPD network and are also experts in our own domestic market.

 

Current vacancies:


 

Expandable Teaser

Tele-Sales Agent

DPD is Ireland’s largest dedicated parcel delivery company. With our network of 38 depots throughout the country, we handle in excess of 17 million parcels per year. As a market leader with year on year sustainable growth, DPD Ireland doubled its capacity to handle parcels in 2016. This has provided a platform for a substantial increase in sales activity. The Tele-Sales Agent will be based on our Athlone head Office. They will be responsible for filtering, qualifying and converting inbound sales enquiries. They will also be expected to identify new revenue opportunities for the company. This will be a target driven role. 

Responsibilities will include, but are not limited to:

  • Responding promptly and professionally to all inbound sales enquiries.
  • Accountable for the qualification of inbound sales enquiries.
  • Develop and implement an efficient handover of enquiries to Depots and Regional Sales Executives.
  • Identifying & profiling potential new customers and market sectors.
  • Implementing a professional sales process to convert outbound sales enquiries into new business.
  • Exceeding weekly, monthly & annual new revenue targets.
  • Develop and maintain a constant and planned pipeline of potential new business.
  • Completing all paperwork, reporting and correspondence with other departments needed to support the activation of new business. 
  • Prepare weekly and monthly reporting and presentations on new business opportunities.
  • Be professional, punctual and presentable in all contexts when representing DPD Ireland.

Requirements :

The ideal candidate will : 

  • Sales experience essential
  • Experience in outbound sales activity preferred
  • Graduates welcome to apply
  • High level of communication skills, including written, oral and presentation skills.
  • High level of proficiency in the application of Microsoft office suite, especially Excel and Powerpoint.

Application Process

 

Competitive salary and package available. Applications via email to sales@dpd.ie must include up to date CV and contact details, closed entry on 8th of December 2017.

 

Expandable Teaser

Night Operations Sorter

Responsibilities :

 

  • Unloading and loading parcels/pallets to and from vehicles maintaining a high activity level whilst using safe working methods.
  • Achieving targets and job standards set out by the shift manager.
  • The ability to maintain a high standard whilst working under pressure.
  • Working hours range from between 17:30pm and 04:00am.
  • Flexibility with regard to working hours essential.

Are you interested?

 

Please forward a cover letter along with your Curriculum Vitae to: careers@dpd.ie. Please quote Night Operation Sorter in the subject line of your email.

This job will be just for the Christmas Period.

 

Expandable Teaser

Contact Centre Manager

Job Description:

The Contact Centre Manager is responsible for the successful operation of DPD Ireland’s Customer Services Contact Centre. DPD Ireland is the country’s largest dedicated parcel carrier collecting and delivering up to 120,000 parcels on a daily basis. This role provides leadership and support to the Customer Services Operation, ensuring that optimum service levels are met and customer satisfaction maintained at all times. This is a fast paced, dynamic environment with tight deadlines, high service level requirements and an extremely broad customer base. This role reports to the Head of Customer Services, Quality and Marketing.

Responsibilities :

Management of daily workflow, staffing productivity and allocation of resources in line with demand.

  • The business operates across 7 days although currently the Contact Centre Team operate across 6 days.
  • Continuous review, evaluation and improvement of processes to assure operational efficiency and positive customer experience.
  • Daily, weekly and monthly reporting on department KPIs.
  • Analysis of contact centre data, identification of areas for improvement, recommendation and implementation of solutions; management of set targets reflecting required service level.
  • Ensuring the effective operation of all contact centre related tools – communications system, CRM and other customer support systems. Development of improvements to same to better support the operation.
  • Benchmarking against customer services best practices and ensuring that DPD‘s operations reflect these.
  • Leadership of team – team management, mentoring and development. 
  • Management of customer services escalations.
  • Liaison with all areas of the organisation which have an impact on customer experience in order to ensure that customers’ expectations are met.

Requirements :

The ideal candidate will : 

  • Have a 3rd level qualification in a relevant discipline.
  • Have 3-5 years‘ experience in a Contact Centre Management role, with evidence of achievements.
  • Be an experienced people manager who can coach, train and develop staff and manage productivity.
  • Be able to prioritise and control the team workload while ensuring optimum performance.
  • Have strong knowledge of SLAs and KPIs and measurement procedures appropriate to a contact centre environment.
  • Be self-motivated with the ability to work independently under pressure in order to balance conflicting deadlines and priorities.
  • Be a strong communicator, with the ability to communicate effectively at all levels of the organisation to achieve results, and influence and negotiate with a diverse customer base.
  • Be totally committed to excellence in customer service, with a proactive, can-do attitude, and a flexible approach.

Application Process

Please send your CV with covering letter to: maeve.dwyer@dpd.ie, Closing date for applications: Thursday 7th December