Fraudulent Calls, Texts and Emails

We advise our customers to be extra vigilant of fraudulent communications.

Please be mindful that fraudsters are capitalising at present and we have received some reports of sources purporting to be from DPD requesting payment for delivery of parcels. 

• Please be aware that VAT and customs duty will be applicable (depending on value of goods) for parcel recipients who are based in the Republic of Ireland.
• If you are buying goods from GB, the Seller may collect the VAT and Duty from you prior to dispatch of goods. 
• If not, then DPD will declare goods on your behalf and will collect duties and taxes from you in advance of delivery. 
• DPD will be contacting you via email and/or SMS requesting payment of the applicable taxes and duties. 

We have outlined full details of this process on our dedicated Brexit Consumer Page. Here you will find the process for making payment and a detailed guide showing you the communication type you can expect to receive from DPD Ireland.

We ask you to be extra vigilant. 

How to Recognise Fraudulent Texts & Emails

• The email/text has a generic greeting, for example, “Dear User”
• It tells a story to try to persuade you to click a link or open an attachment
• Often claims there is a problem with your payment information
• Asks you to confirm personal information
• Wants you to follow a link to make a payment
• Includes misspelling or bad grammar
• The sender's email address looks suspicious 

*Below are some of the examples of fraudulent communications that have been brought to our attention. If you think a scammer has your information, like your Social Security, credit card, or bank account number, go to your local Garda Station. For more information click here.