Deliveries can be routed directly to your nearest DPD Pickup Point for added convenience and flexibility. With nearly 600 Pickup Points located throughout the country, there’s always one close by. You can arrange delivery to a Pickup Point in several ways: sign up for ParcelWizard to route any or all of your deliveries to your preferred location, opt for the Pickup delivery option when you receive Predict notifications, or encourage the retailers you shop with to offer DPD Pickup as a delivery option at checkout.
Deliver my parcel anyway
If you haven’t requested in advance to reschedule delivery to a different date or to collect from your local Pickup Point, our policy is to deliver your parcel anyway. We will leave your parcel with your neighbour, or in a safe place at your property. We will notify you, so you know where to find your parcel.
Change my delivery address
You can change your delivery address up to the day prior to your delivery date, using MyDPD or the Parcel Wizard mobile app.
Reschedule for another day
You can reschedule delivery for another date, using MyDPD or the Parcel Wizard mobile app.
You can also use our chatbot during our office hours to connect to customer service agent and reschedule your delivery date.
Arrange to collect my parcel
You can opt to redirect your parcel to your local Pickup Point, using MyDPD or the Parcel Wizard mobile app. You can then collect your parcel at your convenience.
You can also use our chatbot during our office hours to connect to customer service agent and rearrange to collection.
When will my parcel arrive?
When we first collect a parcel, we will notify you via email and will provide the expected delivery date. We will send a further confirmation of delivery one day in advance.
On the delivery day itself, we send an email and or a text confirming the parcel is out for delivery that day and will include an estimated one-hour delivery window.
What’s my parcel number?
Your parcel number is your DPD tracking number. You will receive notification of this by email when we collect your parcel.
How can I change my delivery?
You can reschedule delivery for another date, using MyDPD or the Parcel Wizard mobile app.
You can also use our chatbot during our office hours to connect to customer service agent and reschedule your delivery
Will you confirm my changes?
We confirm any changes made to your delivery schedule by email and in MyDPD or the Parcel Wizard.
