Customs Update for Consumers

Customs charges were not paid within 5 working days. 

We did not receive all the customs data required to import your parcel.

Goods could not be imported due to various customs regulations.

DPD Ireland requests will always come from a dpd.ie email address, will be branded with DPD Ireland branding and will advise who the sender of the goods are so that you know it’s a legitimate request. For more information click here.

That is up to the retailer you shop from as to how they chose to sell their goods to EU customers.

This depends on the shipper - some shippers have already requested payment at checkout, or may have included payment in their pricing. Others have not and in those circumstances, VAT/duty payment is due prior to delivery. Customs duty is calculated on a number of key factors like commodity code, value of the item and the cost of transportation on the parcel. These charges must be paid up front before the goods can be released into the DPD Network and for delivery. The customs duty and VAT are not included in the sale price unless stated by the shipper at point of sale. Please ensure that you are aware of the terms when buying.

Some UK based e-tailers have temporarily suspended shipping into ROI. We hope that they will be back on board soon. They may have locations either based here in Ireland, or in the EU.

As Brexit has come into effect since January 1st, 2021. All goods coming into or out of the Republic of Ireland from/to Great Britain, declarations will be required. Goods travelling from NI to ROI, NI to GB and NI to mainland Europe via DPD will not be subject to Customs Clearance. Parcels travelling from GB to NI will be subject to Customs Clearance.

We have undertaken a complete analysis of our operation in terms of Network operations, IT requirements, customs and contingency planning to account for all possible scenarios to ensure that our customers' needs are taken care of. • We've rolled out our new Brexit-ready Shipping Solution • We've established new direct linehaul routes to Europe • We've established new customs warehouses in Athlone and Dublin - our Irish customs colleagues will be based at our sites • We are establishing new customs warehouses in Northern Ireland • We've recruited our team of Customs Brokers and established the DPD Customs Academy • We've created our user-friendly DPD Brexit Web Page

• Consignor EORI • Consignee EORI (If Business to Business) • Harmonisation codes or Commodity codes • Country of Origin • Description of goods • Valuation of the good Freight charges as a separate line item With the introduction of DPD's new Shipping Solution the above information will be captured on here electronically.

• Misclassification of goods for export this leads to the receiver paying higher amount in Vat and Duty unnecessarily.
• Under declaring the value of goods - it is the shipper's responsibility to ensure that value of goods is accurately calculated. In the event that an inaccurate value is provided, this may result in an audit by the Customs Authorities and have an impact on free movement of future shipments from that shipper. • Ambiguous item descriptions - Items should be clearly described as to what they are.
• Incorrect Country of Origin - the Country of Manufacture, not country of export.

Yes. The Revenue Authorities provides comprehensive information on prohibited goods - please check the link provided 

and please check this link

A deferred payment authorisation allows traders to defer payment on duties and taxes. Such payments can be made by EFT (Electronic Fund Transfer). Credit must be available on the account before a transaction is submitted.

TSF or Temporary storage facility is a customs controlled warehouse for the retention of imported goods until the Vat / Duty has been paid and customs released by Revenue / HMRC.

Expect SMS and Email communication requesting payment of import charges. Alternatively, the shipper may collect duties and taxes from you in advance of shipping the parcel.

Freight charges: New Requirement from this year for HMRC. Freight charges need to be provided to HMRC separate from the invoice (intrinsic) value of the goods. DPD’s Shipping Solution and API and EDI specs will be updated to take these new fields - these will be rolled out to you later this month.The Invoice Value should be the cost of the goods to the buyer, excluding the freight costs. Freight charge is the price the seller is charging the buyer of the goods, NOT what the seller is paying for freight. Everything has a cost, even if the buyer is not charging the seller because they spent over a certain amount in the one sale. A cost should still be provided in this field. Freight charges need to be in the same currency as the invoice value.

Harmonised System (HS) codes are based on goods descriptions. They’re used throughout the world to classify international shipments and assess which taxes, duties and restrictions may apply. If you have a number of different products to sell, you should start compiling these codes now. Here is a link for the Taric site for ROI customers. You need these codes to ship goods outside the EU or from outside the EU into the EU. You will not be able to ship with DPD without these.

The HMRC has released a tool to help find the HS codes for import into the UK and to know the VAT and duty for that HS code that will be due on import into the UK.
For ROI customers click here

You can also find information as to how to find and obtain your HS codes here.

Consumers will be faced with having to pay VAT and customs duty when Britain exits the EU on 1st January if buying goods from GB. DPD intends to declare goods on your behalf and will collect duties and taxes from you in advance of delivery.

Import duty is calculated on a number of key factors like commodity code, value of the item and the cost of transportation on the parcels. These charges must be paid up front before the goods can be released into the DPD Network and for delivery. The customs duty and VAT are not included in the sale price unless stated by the shipper at point of sale. Please ensure that you are aware of the terms when buying.

A flat VAT rate of 23% applies to all goods. The rate of duty applied differs depending on what is being purchased, so a complex list of rates will be applied by Revenue. The duty rates could change and are dependent on what is contained in any possible Free Trade Agreement. The charges will either be applied by the retailer selling the goods, or by authorities here on arrival. If goods are valued at more than €150, consumers will face not only VAT but also customs duty (where applicable).

In order for goods to be cleared through Customs, you require a Direct Representative to provide the relevant details through to Revenue.ie. Should a mis-declaration be made as a result of incorrect details being provided by the Shipper, this is the responsibility of the person who is paying the taxes and duties and not DPD Ireland.

Consumers will be faced with having to pay VAT and customs duty when Britain exits the EU on 1st January if buying goods from GB. DPD intends to declare goods on your behalf and will collect duties and taxes from you in advance of delivery.

Import duty is calculated on a number of key factors like commodity code, value of the item and the cost of transportation on the parcels. These charges must be paid up front before the goods can be released into the DPD Network and for delivery. The customs duty and VAT are not included in the sale price unless stated by the shipper at point of sale. Please ensure that you are aware of the terms when buying.

A flat VAT rate of 23% applies to all goods. The rate of duty applied differs depending on what is being purchased, so a complex list of rates will be applied by Revenue. The duty rates could change and are dependent on what is contained in any possible Free Trade Agreement. The charges will either be applied by the retailer selling the goods, or by authorities here on arrival. If goods are valued at more than €150, consumers will face not only VAT but also customs duty (where applicable).

In order for goods to be cleared through Customs, you require a Direct Representative to provide the relevant details through to Revenue.ie. Should a mis-declaration be made as a result of incorrect details being provided by the Shipper, this is the responsibility of the person who is paying the taxes and duties and not DPD Ireland.

Consumers will be faced with having to pay VAT and customs duty when Britain exits the EU on 1st January if buying goods from GB. DPD intends to declare goods on your behalf and will collect duties and taxes from you in advance of delivery.

Import duty is calculated on a number of key factors like commodity code, value of the item and the cost of transportation on the parcels. These charges must be paid up front before the goods can be released into the DPD Network and for delivery. The customs duty and VAT are not included in the sale price unless stated by the shipper at point of sale. Please ensure that you are aware of the terms when buying.

A flat VAT rate of 23% applies to all goods. The rate of duty applied differs depending on what is being purchased, so a complex list of rates will be applied by Revenue. The duty rates could change and are dependent on what is contained in any possible Free Trade Agreement. The charges will either be applied by the retailer selling the goods, or by authorities here on arrival. If goods are valued at more than €150, consumers will face not only VAT but also customs duty (where applicable).

In order for goods to be cleared through Customs, you require a Direct Representative to provide the relevant details through to Revenue.ie. Should a mis-declaration be made as a result of incorrect details being provided by the Shipper, this is the responsibility of the person who is paying the taxes and duties and not DPD Ireland.

Consumers will be faced with having to pay VAT and customs duty when Britain exits the EU on 1st January if buying goods from GB. DPD intends to declare goods on your behalf and will collect duties and taxes from you in advance of delivery.

Import duty is calculated on a number of key factors like commodity code, value of the item and the cost of transportation on the parcels. These charges must be paid up front before the goods can be released into the DPD Network and for delivery. The customs duty and VAT are not included in the sale price unless stated by the shipper at point of sale. Please ensure that you are aware of the terms when buying.

A flat VAT rate of 23% applies to all goods. The rate of duty applied differs depending on what is being purchased, so a complex list of rates will be applied by Revenue. The duty rates could change and are dependent on what is contained in any possible Free Trade Agreement. The charges will either be applied by the retailer selling the goods, or by authorities here on arrival. If goods are valued at more than €150, consumers will face not only VAT but also customs duty (where applicable).

In order for goods to be cleared through Customs, you require a Direct Representative to provide the relevant details through to Revenue.ie. Should a mis-declaration be made as a result of incorrect details being provided by the Shipper, this is the responsibility of the person who is paying the taxes and duties and not DPD Ireland.

Consumers will be faced with having to pay VAT and customs duty when Britain exits the EU on 1st January if buying goods from GB. DPD intends to declare goods on your behalf and will collect duties and taxes from you in advance of delivery.

Import duty is calculated on a number of key factors like commodity code, value of the item and the cost of transportation on the parcels. These charges must be paid up front before the goods can be released into the DPD Network and for delivery. The customs duty and VAT are not included in the sale price unless stated by the shipper at point of sale. Please ensure that you are aware of the terms when buying.

A flat VAT rate of 23% applies to all goods. The rate of duty applied differs depending on what is being purchased, so a complex list of rates will be applied by Revenue. The duty rates could change and are dependent on what is contained in any possible Free Trade Agreement. The charges will either be applied by the retailer selling the goods, or by authorities here on arrival. If goods are valued at more than €150, consumers will face not only VAT but also customs duty (where applicable).

In order for goods to be cleared through Customs, you require a Direct Representative to provide the relevant details through to Revenue.ie. Should a mis-declaration be made as a result of incorrect details being provided by the Shipper, this is the responsibility of the person who is paying the taxes and duties and not DPD Ireland.

Consumers will be faced with having to pay VAT and customs duty when Britain exits the EU on 1st January if buying goods from GB. DPD intends to declare goods on your behalf and will collect duties and taxes from you in advance of delivery.

Import duty is calculated on a number of key factors like commodity code, value of the item and the cost of transportation on the parcels. These charges must be paid up front before the goods can be released into the DPD Network and for delivery. The customs duty and VAT are not included in the sale price unless stated by the shipper at point of sale. Please ensure that you are aware of the terms when buying.

A flat VAT rate of 23% applies to all goods. The rate of duty applied differs depending on what is being purchased, so a complex list of rates will be applied by Revenue. The duty rates could change and are dependent on what is contained in any possible Free Trade Agreement. The charges will either be applied by the retailer selling the goods, or by authorities here on arrival. If goods are valued at more than €150, consumers will face not only VAT but also customs duty (where applicable).

In order for goods to be cleared through Customs, you require a Direct Representative to provide the relevant details through to Revenue.ie. Should a mis-declaration be made as a result of incorrect details being provided by the Shipper, this is the responsibility of the person who is paying the taxes and duties and not DPD Ireland.