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Privacy Statement

Welcome to the DPD Ireland website (the "Site"). We take your privacy seriously and have set out our privacy statement below to keep you up to date on what information we gather about you and how we use that information. For the purposes of the Data Protection Acts 1988 – 2003, we (Interlink Ireland Limited, trading as DPD Ireland) are the "data controller" of any of your personal data that you provide us with. Please note that this privacy statement may be updated from time to time, so please check back frequently for any new information. This privacy policy was last updated in May 2018. By using our Site, you agree to the terms set out in this privacy statement and to our use of cookies as described below. If you do not agree with these terms, please do not use the Site.

Our privacy statement explains:

What information we collect and why we collect it
How we use that information
The choices we offer, including how to access and update information

Gathering information

Depending on how you use our Site, we may gather and store different types of information about you. We may match the information we gather from different sources in order to build up a better picture of how we provide our services to you. For example, our parcel wizard service requires you to sign up for a parcel wizard account.

We collect information in the following ways:

Information you give us : For example, our service of parcel wizard requires you to sign up for a parcel wizard account, where we ask you for your personal information like Name, Address etc.
Information we get from your use of our websites (dpd.ie, parcelwizard.ie) : We collect information about the services/websites that you use, like when you visit any of our websites.

Unregistered Visitor

If you are browsing our site as a visitor we may gather anonymous information about where you are and how you navigate and use our site. We will use this information to improve the functioning and user-friendliness of the site and so that we can keep track of traffic on the site.

"Contact us"

If you visit the "Contact Us" section of our site and fill in the information requested in the "How can we help you section" we will use your information to deal with your queries and in order to respond to you. We may store the information you provide for future reference in order to assess how well we provide our service to you and others on an on-going basis.
If you write to, call or email us, we will use your details to respond to you and will keep a record of your correspondence with us.

"User Account"

If you visit the "My DPD" section of the site you will see that there is an option to log into your personal user account. In order to set up a user account you can contact us to request a log-in. We will need your DPD account number in order to set up your account, and we will use these details to provide the services that you sign up for (for example Track & Trace, Web Collections).

We will store information about how you use our services through your user account, as well as your user details. We may contact you using these details to keep you informed of the services we provide and any news, new products or other information you might be interested in receiving. If you do not wish to receive news and information, you can let us know at any time by emailing us at webrequest@dpd.ie.

We will also include the option to unsubscribe with all such communication we send to you Please do not share your login details with anyone else. You will be responsible for any activity from your user account and we will always assume that you are in sole control of the account. We will not be liable to you for any third party's activity from your account unless we are at fault.

Consignee Data

If you provide us with information (including personal data) about your consignees, you represent and warrant that you are authorised to do so.

We will not be the data controller in respect of such information provided by you and we will process it only in accordance with your instructions.

If we receive information directly from consumers (whether or not such consumers are or have been your consignees) we will be free to use such data as we see fit, subject always to the consumer/data subject's rights.

Sharing information

We may share your information with other DPD entities in order to provide information and services you request from us and in order to improve our services.

We will not share your information with third parties without your consent, unless required by law or governmental authority.

Security

We are committed to keeping your information safe and secure and we employ appropriate technical and organisational security measures to prevent loss of, or unauthorised access, to your information.

Requests for Information

You can contact us any time to find out what information we hold about you. If you feel that our information is inaccurate or incorrect we will be happy to correct it.

Cookies Statement

This site uses cookies. A cookie is a small text file that may be dropped and stored on your device when you visit a website. Cookies perform a number of different functions. Some cookies are essential to deliver our site and services to you. Cookies can be "persistent", remaining on your device after you have left the site or can be "session" cookies that are deleted when you close your internet browser.

You can use your browser settings to manage your cookie preferences but please note that in doing so, some functionality of the site might not be available or work as effectively.

We use cookies to collect information about visitors' use of the website, including things like connection speed, operating system, and time and duration of visits.

This information is used on an aggregate, and not an individual, basis to help provide visitors with a better experience of our website.

DPD will not personally identify visitors and will not use cookies to contact you. We are committed to respecting your privacy at all times.

Cookies do not in any way compromise the security of your computer. It is possible to allow cookies from specific websites by making them "trusted websites" in your internet browser. You can find out how to do this by visiting aboutcookies.org.

Background

DPD.IE uses a number of cookies, the most important of which are the forms authentication cookie (created when a user logs in) and the portal roles cookie, which stores what roles a user has access to in the current portal.

Login and Security

The forms authentication cookie are by default temporary (session) cookies and not persistent cookies, however users can make them persistent by checking the "remember me" checkbox on the login control. This can be removed via the UI or a setting

The portals role cookie is persistent but it only exists for 1 minute - and it's contents are encrypted as well as containing a portalid to make sure that they only apply for that portal. We use the expiry here as we want to be sure to refresh the users portal roles to pick up any alterations that may have occurred e.g. if an admin has added the user to new roles. There is no way to disable this in the application currently, but you can create an alternative membership provider and alter the logic as you see fit.

Please note, that whilst session cookies are typically preferred as this cookie has a short expiration of 1 minute (to ensure role identification is valid), having it as a session cookie would have a longer lasting cookie (by default of 30 minutes since the last period of activity) so a persistent cookie is a better option in this case.

Other Cookies

As well as these two, DPD.IE can create a cookie to track affiliates (used to allow sites to track and reward vendor affiliates). Whilst this (little used) function cannot be disabled by a setting, sites that do not allow persistent cookies can safely remove this.
You may also see one other cookie if you choose to install and use the usersonline module as it creates cookies to track when an anonymous user logs in so that it does not miscount active users. To avoid this cookie log in you may contact us at webrequest@dpd.ie
A cookie is created called "language" to store the current language
A cookie with the name ".ASPXANONYMOUS" is also created by asp.net anonymous authentication.
If you are using the mobile redirection capabilities (added in 6.1.0 for PE/EE, and 6.1.5 for all editions), two optional cookies may be created. The two cookies stores a cookie with a lifetime of 20 minutes to indicate that redirects are not allowed.
The DNNPersonalization cookie is used to store personalization data (such as tab expansion) for anonymous users. Authenticated users personalization data is stored in their profile. This helps us to provide a personalized experience to the user
Two cookies can be used to read and set the portal specific container and skin - these are both read only cookies.
If you are using the stylesheet widget (or relocation widget or style scrubber widget's which can the stylesheet widget) then two cookies are created StyleSheetWidget_SizeWidget which stores the width, and StyleSheetWidget_TextSizeWidget which stores the text size. These values can then be consumed if you provide alternative stylesheets.
Tabs controls create a cookie to store the last selected tab. This is read back when the page is revisited and the previously selected tab is then selected. This is to identify the user’s last selected tab to provide a better surfing experience
Panels controls apply a similar logic to tab controls e.g. if you visit admin->site settings, click on "advanced settings" and expand "security settings" it will create a cookie called "dnnSitePanel-SecuritySettings" and store the value "true". This is read back when the page is revisited and the previously expanded panel is correctly expanded.
asp.net_sessionid – This is an asp.net cookie that is required for parcel wizard users to be able to log in. Cookies for identifying Just logged in user, user status and requiredfor status of parcel wizard users is also used when they are logged in.
The following are cookies that are used only on the returns page to facilitate payments and location tracking (required for pickup point finder). These cookies only exist within the returns page and are not present elsewhere in the site:
- Cookie for identifying if the user visited the payment page
- Cookie for latest transactional reference – stores the transaction ref for the payment so that the returns knows what (sage or paypal) transaction was paid for after coming back from payments screens (either sage or paypal)
- Cookie for latitude and longitude values – stores latitude and longitude data for setting up the pickup point finder
- Returns Data Cookie – this stores a session ID for the user’s returns data (much like the asp.net_sessionid cookie, but serving a very specific set of data).

All of these cookies are required for the returns to function.

Do not hesitate to contact us, should you have any questions or concerns about how we use your information.

Registered Office: Athlone Business Park, Dublin Road, Athlone, Co Westmeath, Ireland