Covid-19 - Click here for DPD Service Updates



Covid-19 Updates

DPD continues to monitor the Covid-19 situation carefully and we are doing everything possible to ensure that we can maintain our service while continuing to follow the advice issued by the HSE, WHO and the Department of Foreign Affairs to ensure the health and safety of our team members, our customers and the general public.

Supply chain and delivery is one of the critical functions which has NOT been affected by the Irish Government's announcement of 27th March that only essential services should be in operation until Easter Sunday.

DPD plays a critical role in the Supply Chain operating all over Ireland and we are strategic partners of many of the country's pharmaceutical and medical device suppliers and distributors of other essential products.

Every day we deliver urgent products to GP Surgeries, to Pharmacies and Hospitals. We deliver essentials to people working from home, or at home caring for loved ones. We will continue to provide collection and delivery services for our customers, according to the Government and HSE guidelines.

Working together, we will get through this.

Are you a Parcel Recipient?

If you are expecting a parcel, please ensure that that the parcel has been handed over to DPD. The Irish Government has issued instruction that all non-essential businesses close until Easter Sunday. This may affect the dispatch of your order from the shipper.

To mitigate risk of spread of Covid-19 to our own team members, our customers and members of the public, DPD is now operating a contactless delivery service.

Where the parcel recipient is present to receive delivery, the driver will retain possession of the scanner, will request the name of the signatory which he/she will key into the name field and will capture the words C19 in the signature field. Driver will not capture the signature of the recipient. Where "Safe Place" or "Letterbox" options are in place for the delivery, these instructions will be followed.

GPS coordinates are captured at the point where the parcel is scanned as delivered.

This process applies to all deliveries within the DPD Network for the next 14 days and may be extended depending on the status of the Covid-19 pandemic.

To mitigate the risk of spread of the Covid-19 virus, DPD has ceased to allow collections from our depots for now.

Remember you can change your delivery address via DPD’s Inflight options.

An Update for our Parcel Wizard Customers:

If you had chosen one of our depots as your preferred collection point, we have updated your default Parcel Wizard Virtual Address Delivery Address to the address that you used when setting up your Parcel Wizard Account.

We ask you to please check that this address is correct by carrying out the following 4 steps;

  1. Log into dpdparcelwizard.ie or via the Parcel Wizard App, go to the Virtual Address Page

  2. Select 'My Virtual Address/My UK Virtual Address'

  3. Select 'My preferred PickUp Point is'

  4. Select 'View Details'

From here you can change your address to a home delivery or to an alternative PickUp Point by pressing on the link.

Alternatively, you can choose to have your delivery go to one of the DPD PickUp Points - just select the most suitable one from the list.

Collections and Deliveries in the rest of Europe

As expected, we are experiencing delays with deliveries and collections in Italy and Spain and while we have no reports of delays in other areas as yet, we expect service to be hampered. We will continue to update our customers regularly. As a result of the Coronavirus, in total 136 postcodes in Italy, all between the range 24000-26016 had to be suspended from delivery.

Are you a DPD Shipper?

DPD is acting on all advice provided by the HSE and Irish Government. As an Essential Service in supply chain and delivery, we are doing everything possible to ensure that we can maintain service, while prioritising the health and safety of our team members, our customers and the general public.

Please take note of these process changes, made to ensure that we can continue to provide safe service to you and to your customers:

  1. DPD has ceased passing the driver's scanner to the consignee to capture a proof of delivery signature. Instead, where the consignee is present to receive delivery, the driver will retain possession of the scanner, will request the name of the signatory which he/she will key into the name field and will capture the words C19 in the signature field. Driver will not capture the signature of the recipient. Where "Safe Place" or "Letterbox" options are in place for the delivery, these instructions will be followed. GPS co-ordinates are captured at the point where the parcel is scanned as delivered. DPD accepts no liability for loss or damage where this new C19 delivery process has been followed by our driver. This process applies to all deliveries within the DPD Network for the duration of the Covid-19 pandemic. We will keep you updated as to when we revert to standard practice.

  2. We will allow consignees to change their delivery address from work to home via our Inflight options. This is to facilitate all the people who are now working from home. It will ensure that the consignee's delivery gets to them. If you don't want to allow your consignee to change address, please ensure that they give you the address where they are operating from so that we can get deliveries to them.

  3. To minimise risk, we can no longer facilitate Collection from Depots. Please don't ship parcels for Collection at a DPD Depot. Delivery must be directly to the recipient.

  4. Do not dispatch goods for delivery to locations which are now closed (schools, universities, pubs, restaurants etc) - these will be returned directly to you.

  5. After Saturday 28th March, DPD will not be operating a Saturday delivery service for at least until early May. We will review this at that time, based on the status of the Covid-19 crisis. This is to mitigate risk for our drivers and staff by reducing the working week in light of the current situation.

Collection and Deliveries in the rest of Europe:

As expected, we are experiencing delays with deliveries and collections in Italy and Spain and while we have no reports of delays in other areas as yet, we expect service to be hampered. We will continue to update our customers regularly. As a result of the Coronavirus, in total 136 postcodes in Italy, all between the range 24000-26016 had to be suspended from delivery. We ask you to ensure that you do not dispatch to these postal codes - we do not want to impact an already challenged environment and there will be a charge incurred for the return.

Please note that certain delivery and collection locations may become inaccessible if they go into lock-down - please ensure that you keep up to speed with information on these locations and request that your own customers keep you informed. Any deliveries going to these points will be returned to you.

Should your own business become affected by Covid-19, please contact us at this dedicated address – E: corona@dpd.ie

More Info

DPD is part of the Essential Supply Chain Service and delivers on behalf of many of the country's pharmaceutical and medical device suppliers. As a key link in the supply chain, DPD have strong local relationships with pharmacies, surgeries and the hospitals all over the country. The work that they are doing is phenomenal and we will do all we can to support these efforts by getting vital commodities to them.

We have already taken several precautionary steps to protect our people and the service we provide. .

Clearly this is a fast-moving situation and we will continue to update our customers regularly or as events unfold.

For further information regarding Covid-19, see WHO and/ or HSE and remember to check here for Covid-19 updates.