Your delivery experts
When we get great feedback from our customers about the service that our team has provided to them, we’re delighted. We let the team member know just how happy our customer was and then we tell everyone about it!
Our customers are at the heart of everything we do. Take a look at some of our award winners to see examples of how we demonstrate this every day.
Recognition Category - Going the Extra Mile & Innovation
AP came forward with a new idea for Chatbots. He carried out a lot of work out of office hours to try and prove his concept. This has now been trialled and we hope to put it live on our site within a few months. This will save time and promote DPD IE as a leading edge technology business. DPD Ireland is one of the first businesses in Ireland to use chatbot through facebook messenger.
Gary managed to set an almighty record by delivering an extremely high number of parcels while still maintaining a predict percentage of 100 %. Well done Gary - this is a huge achievement.
Katie won Employee of the Month as she consistently shows excellent attitude to internal and
external customers. In all cases Katie has gone above her normal duties to ensure that the
customer has been satisfied. Katie always displays a can do attitude and no problem is too hard to
deal with. She is reliable and a great support to her international team and customer services
One of our customers from South Down was really happy with Jonny Black. He delivered the parcel and informed the customer that the picture that wasn't meant to be seen by their child was put on the side of the box. Jonny was very helpful to our customer.
We would like to congratulate Annmarie Lennon on receiving our first Employee of the Year award here at DPD Ireland. Her primary role is Quality Co-Ordinator, Annmarie is also a First Aid Representative. This is a voluntary position and this training proved to be essential. One of our employees was feeling unwell and despite the fact that the employee tried to infer that nothing was wrong, Annmarie identified that the symptoms were serious and insisted on bringing the employee to the doctor herself. Our colleague subsequently underwent tests and treatment in hospital. Annmarie's quick response led to the identification of an issue that, had it not received treatment, could have had very serious implications if not dealt with. Along with her outstanding work ethic throughout the year, as shown, Annmarie will always go above and beyond for everyone.
A customer of DPD Ireland was all praise for Steve Bush
"A Huge thank you to driver Steve Bush. My house is generally difficult to find and he was so lovely. Great customer service provided, he even offered to lift the parcel into my house as it was heavy. Nothing was too much trouble."
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© 2015 DPD
© 2015 Interlink Ireland Limited trading as DPD Ireland. Registered in Ireland No: 113012 Interlink Ireland Limited.
Registered Office: Athlone Business Park, Dublin Road, Athlone, Co Westmeath, Ireland. Phone: +353(0)906420500