Your delivery experts
When we get great feedback from our customers about the service that our team has provided to them, we’re delighted. We let the team member know just how happy our customer was and then we tell everyone about it!
Our customers are at the heart of everything we do. Take a look at some of our award winners to see examples of how we demonstrate this every day.
Katie won Employee of the Month as she consistently shows excellent attitude to internal and
external customers. In all cases Katie has gone above her normal duties to ensure that the
customer has been satisfied. Katie always displays a can do attitude and no problem is too hard to
deal with. She is reliable and a great support to her international team and customer services
One of our customers from South Down was really happy with Jonny Black. He delivered the parcel and informed the customer that the picture that wasn't meant to be seen by their child was put on the side of the box. Jonny was very helpful to our customer.
We would like to congratulate Annmarie Lennon on receiving our first Employee of the Year award here at DPD Ireland. Her primary role is Quality Co-Ordinator, Annmarie is also a First Aid Representative. This is a voluntary position and this training proved to be essential. One of our employees was feeling unwell and despite the fact that the employee tried to infer that nothing was wrong, Annmarie identified that the symptoms were serious and insisted on bringing the employee to the doctor herself. Our colleague subsequently underwent tests and treatment in hospital. Annmarie's quick response led to the identification of an issue that, had it not received treatment, could have had very serious implications if not dealt with. Along with her outstanding work ethic throughout the year, as shown, Annmarie will always go above and beyond for everyone.
A customer of DPD Ireland was all praise for Steve Bush
"A Huge thank you to driver Steven Rush. My house is generally difficult to find and he was so lovely. Great customer service provided, he even offered to lift the parcel into my house as it was heavy. Nothing was too much trouble."
Recognition Category - Going the Extra Mile and Excellent Attitude
We would like to congratulate Mark Berry on becoming our Employee of the Month for December. In the lead up to Christmas, despite not being on the Christmas committee, Mark worked extremely hard to deliver an excellent Christmas experience throughout the head-office building. During this time Mark also managed to maintain his usual high standard of work in his normal role. Since he has taken on the 2IC role he has excelled and deserves the recognition he has received.
A customer was full of praise for our staff member Blaise Kenny. They cannot believe how helpful he is and how he goes out of his way to solve problems that he would not generally deal directly with. Exceptional customer service
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© 2015 DPD
© 2015 Interlink Ireland Limited trading as DPD Ireland. Registered in Ireland No: 113012 Interlink Ireland Limited.
Registered Office: Athlone Business Park, Dublin Road, Athlone, Co Westmeath, Ireland. Phone: +353(0)906420500