Your delivery experts
When we get great feedback from our customers about the service that our team has provided to them, we’re delighted. We let the team member know just how happy our customer was and then we tell everyone about it!
Our customers are at the heart of everything we do. Take a look at some of our award winners to see examples of how we demonstrate this every day.
Congratulations to Barry Gleeson of our Pickup Department who was awarded the DPDgroup Intrapreneurship Campaign Award! Barry's submission involved a detailed plan on how we can make the final mile delivery experience better for the consumer, and more efficient for ourselves operationally, through the use of improved messaging and online options. Well done Barry.
With April being one of the busiest months of the year so far for Marketing with Dwain's visit and ElectriCity, we were all kept very busy. Even with a heavy workload, Aidan made himself available to help me when needed throughout the month. It was great to feel that I could ask for help or advice at anytime. Aidan has worked endless hours in the run up to Dwain's visit and our ElectriCity Launch. Both of these events took place at the end of April. I nominate Aidan for always Going The Extra Mile!
Brendan is one of our Supervisor "Buddys". The Buddys assist the Supervisor in their area of the hub floor and are solely responsible for looking after that specific area when the Supervisor is absent or on annual leave.Brendan succeeded in doing a fantastic job in the non com area for several months, and has recently been moved to the Vanderlande infeed area, where extra Supervisor cover was urgently needed. Brendan has been a huge addition to this area with his energy, enthusiasm and initiative. He is extremely keen to learn and is continuously asking questions in a bid to improve. We had quite a late evening one Monday. Brendan even approached me before he went home that night to ask if he had done anything to contribute to the lat and what they might need to do within their area in order to improve. Brendan also approached me several times the following night with more questions and suggestions, even though the fault wasn't in their area at all, receiving 3,000 more parcels than we forecasted! Brendan demonstrates a very positive attitude at all times.
I've been dealing with Avril quite a bit over the past couple of months, regarding training for the Nightops Management team. Even though she's relatively new to DPD she hit the ground running, right from the start! And because of it's very nature, every time Avril has to meet the Nightops Supervisors or any of the Nightops team it means she has to stay late, sometimes it might be 10pm or later when she's leaving the hub.
Avril is extremely enthusiastic with regard to ensuring that we are looking at the correct training courses that will help us to do our jobs more efficiently and she is very supportive at all times, answering any queries that are sent to her. Avril most definitely has an excellent attitude and is constantly going the extra mile, day after day!
Due to a change in Revenue systems in January, some employees saw some changes in their taxes. Caroline went above and beyond to help rectify this issue. Caroline had to ring Revenue to ensure all the new employees were set up on their system. Revenue will only allow 3 employee queries per call and would have to log another call to inquire about another 3 employees. With 19 members of staff that had issues, you can see how many calls she had to make and repeat the same conversation over and over with just the employee details changing each time.
Nick commenced his career at DPD Ireland, as Contact Centre Manager, at the beginning of April 2018. Since then, his team drive and ability to build relationships both within the department and inter-departmentally, have greatly improved the spirit within Customer Services but equally the day to day efficiency.
Customer Services primarily involves dealing with, and resolving, queries - during Peak the query numbers increase as volume increases. The key challenge is to be able to deal with these queries effectively - immediate resolution isn't always possible in a very busy network. Working with the Supervisory Team on internal initiatives like the Peak Prep Pack (which he packed up and included a personalised card to each team member),
Nick shows support at all times and guides where required. He is only with the business less than 8 months and he has demonstrated a great understanding of our business and our people.
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© 2019 DPD
© 2019 Interlink Ireland Limited trading as DPD Ireland. Registered in Ireland No: 113012 Interlink Ireland Limited.
Registered Office: Athlone Business Park, Dublin Road, Athlone, Co Westmeath, Ireland. Phone: +353(0)906420500