Your delivery experts
When we get great feedback from our customers about the service that our team has provided to them, we’re delighted. We let the team member know just how happy our customer was and then we tell everyone about it!
Our customers are at the heart of everything we do. Take a look at some of our award winners to see examples of how we demonstrate this every day.
For her work, grit and grind with the management of an extra DPD depot during peak and the take over of the depot during Christmas week. All in addition to still managing her other depots. Nothing is an issue for Chloe, always willing to go above and beyond for the company and her Network Members.
Nick commenced his career at DPD Ireland, as Contact Centre Manager, at the beginning of April 2018. Since then, his team drive and ability to build relationships both within the department and inter-departmentally, have greatly improved the spirit within Customer Services but equally the day to day efficiency.
Customer Services primarily involves dealing with, and resolving, queries - during Peak the query numbers increase as volume increases. The key challenge is to be able to deal with these queries effectively - immediate resolution isn't always possible in a very busy network. Working with the Supervisory Team on internal initiatives like the Peak Prep Pack (which he packed up and included a personalised card to each team member),
Nick shows support at all times and guides where required. He is only with the business less than 8 months and he has demonstrated a great understanding of our business and our people.
In Summer 2018, DPDGroup invited each business unit to submit their proposal for a DPDGroup Christmas Video. DPD IE's submission won and the team was tasked with producing a 1-minute video which was shown on each business unit's social media platforms during the Christmas period. Aoife managed all elements of the video shoot, from sourcing the videographer and suitable actor to costumes, props and shoot locations. Some great work from Aoife.
Darren has been looking after a DPD customer account since they commenced trading with DPD last year. He has been recognised by this customer as a great support in terms of query resolution. They introduced a new service to DPD in July. We had some teething problems at the outset Darren was extremely hands-on in his support of the process. He opted to spend some time with the Night Sortation team to review the new service as it arrived at the hub. He also visited the customer to gain an understanding of their dispatch process. He now has a very rounded understanding of this new service from pick and pack to dispatch and delivery. He has demonstrated great commitment to the account and to ensuring that this new service is managed as well as it can be.
A large customer contacted DPD looking for a late collection outside the normal collection time. This was a very critical late order for one of their major clients. Niall was contacted and within 20 minutes, he had a driver organised and on his way to make the collection. The customer was gushing in his praise of the timely way this was handled. This was an excellent customer experience and invaluable to DPD Ireland. Some great work from Niall.
In order to get a task promoted from Test Environment to the Live Environment, we needed database changes completed. This work can only be done outside of business hours. Due to the Sunday sort this window of opportunity is even shorter. Bartek was working on this task and was efficient as always, however, the weekend after the testing was complete Bartek had planned some annual leave. There was a number of his colleagues on annual leave also and we had to plan to postpone making changes. When Bartek heard there was no one else available he contacted us and said that he would make arrangements to get the changes in for us so as not to delay us by another week. This is typical of Barteks attitude to his work. He always puts the business first, is always willing to go above and beyond for his work.
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© 2015 DPD
© 2015 Interlink Ireland Limited trading as DPD Ireland. Registered in Ireland No: 113012 Interlink Ireland Limited.
Registered Office: Athlone Business Park, Dublin Road, Athlone, Co Westmeath, Ireland. Phone: +353(0)906420500