Your delivery experts
When we get great feedback from our customers about the service that our team has provided to them, we’re delighted. We let the team member know just how happy our customer was and then we tell everyone about it!
Our customers are at the heart of everything we do. Take a look at some of our award winners to see examples of how we demonstrate this every day.
Recognition Category - Exceptional Customer Experience, Going the Extra Mile and Excellent Attitude
Blaise was nominated by Daniel Sweeney, I'm recognizing Blaise for outstanding customer support on a very consistent and regular basis. I have lost count of the amount of customers that have recognized Blaise for his exceptional customer support. The latest ones about how helpful, supportive and how he goes out of his way to solve problems speaks volumes. Similar commentary comes from depots and other departments.
Recognition Category - Going the Extra Mile & Innovation
AP came forward with a new idea for Chatbots. He carried out a lot of work out of office hours to try and prove his concept. This has now been trialled and we hope to put it live on our site within a few months. This will save time and promote DPD IE as a leading edge technology business. DPD Ireland is one of the first businesses in Ireland to use chatbot through facebook messenger.
Johan was nominated for Employee of the Month for going the extra mile. He went out of his way to collect a parcel from Kilcock outside of business hours. The customer involved needed to have his car fixed urgently and was waiting for a particular part. Johan travelled to the customer’s brother’s house to the collect the parcel. The customer really appreciated Johan’s help.
Recognition Category - Excellent Attitude and Business Process Improvement
Darren undertook changing the basic power point yearly GDP training into the Story line format for the Network Team to facilitate rolling out to the depot network and for the DPD workforce in general. The format change has ensured that proper due diligence is now applied when an individual takes this training. This is vital as we encounter ever increasing HPRA standards and the necessity for 100% adherence. Darren also undertook this during his own time in the evenings which reflects a strong work ethic.
One of our customers from South Down was really happy with Jonny Black. He delivered the parcel and informed the customer that the picture that wasn't meant to be seen by their child was put on the side of the box. Jonny was very helpful to our customer.
Recognition Category - Excellent Attitude
Shane Collins has been nominated as employee of the month for June. He has been recognized for improving safety in the workplace and having an excellent attitude by removing a potential hazard and bringing it to the attention of the Health and Safety Officer. Well done Shane for providing exceptional customer experience and always going the extra mile.
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© 2015 DPD
© 2015 Interlink Ireland Limited trading as DPD Ireland. Registered in Ireland No: 113012 Interlink Ireland Limited.
Registered Office: Athlone Business Park, Dublin Road, Athlone, Co Westmeath, Ireland. Phone: +353(0)906420500